Delta Career Education Corporation

Admissions Training Manager

Req #
2017-6651
US-AZ-Tempe
Category
Admissions/Enrollment
Miller-Motte ONLA AZ
Job Status
Full Time

Overview

The Admissions Training Manager is responsible for all Admissions departmental training, new hire training and onboarding, skill development and reinforcement training.  The Admissions Training Manager must be skilled at identifying training opportunities, evaluating trends, facilitating classroom training, conducting online webinars, developing training content and managing an online learning management system. This manager will work closely with all Admissions Leaders to determine and implement training across the department. The incumbent will coordinate efforts with the Delta Human Resources organization.

Qualifications

 

  • Minimum:
    •  Bachelor’s Degree or equivalent work experience
    •  4 years of experience in academic admission
    • 2 years of experience in training consulting, performance coaching or similar field

 

  • Preferred:
    • Experience working with Admissions leaders/managers
    • Experience analyzing performance needs and developing appropriate solutions

 

Knowledge, Skills, and Abilities:

  • Knowledge of Microsoft Office programs and database programs (CampusVue preferred)
  • Superior verbal and written communication skills
  • Knowledge of best practices in facilitation and ability to apply them in a professional environment
  • Knowledge of Admissions operational functions and best practices
  • Solid working knowledge of federal and state government education regulations
  • Ability to manage projects to ensure successful delivery (on time, within budget, meeting agreed upon success criteria) to establish clear goals and accountabilities, including the ability to develop project plans, allocate resources, identify potential issues/risks and develop contingency plans.
  • Ability to work on multiple projects simultaneously in a collaborative environment
  • Excellent presentation skills and ability to present ideas effectively to individuals or groups in a formal setting
  • Ability to tailor presentations to suit the needs and characteristics of the audience
  • Excellent organizational skills    

Responsibilities

 

  1. Develops Training
  • Develops robust, effective and interactive online self-paced training content and modules using various software programs and manages content as it is delivered in a learning management system
  • Creates compliant dynamic and engaging classroom- based training sessions including content and materials to be used during training
  • Develops unique and customizable training to be delivered on a case by case basis
  • Evaluates training opportunities based on data analysis and determines the best method of delivery for optimum results
  • Collaborates with departmental leadership, providing learning and development and adult learning expertise as needed
  • Develops and administers training evaluations; inputs and analyzes the data, making training program changes as appropriate; and ensures data is housed appropriately on the student experience SharePoint site
  • Researches and proposes new innovative methods for providing training for multiple Admissions roles
  • Develops and administers the on-boarding process for non-management employees; assists in the on-boarding process for management employees
  • Partners with Campus Resource Center Admissions Leaders to execute and champion the change management for new training programs/solutions to ensure flawless implementation and drive user adoption which may include: key stakeholder alignment, training, communications, and content reinforcement

 

  1. Facilitates In-Classroom Training
  • Conducts onboard training for Admissions Representatives, High School Admissions and assists with onboarding Directors of Admissions. Training on location at the Campus Resource Center, campuses, regional and national Admissions and operations meetings.  Reviews materials like but not limited to: Phone skills, Graduate Enrollment Process, Admissions documents, compliant language and process in Admissions, Delta Mission and code of conduct, and other various Admissions topics
  • Develops and delivers reinforcement  training to improve Admissions metrics via regularly scheduled webinars and conference calls
  • Communicates changes in policy and procedure via ad hoc webinar and conference calls
  • Assists in developing an Admissions Representative certification process
  • Assists the Academics Department in training to support product knowledge training
  • Assists Regional Directors of Admissions in train the trainer sessions to provide feedback to Directors of Admissions on how to effectively train their teams

 

  1. Training Strategy and Communication
  • Strategizes with Admissions leaders, Regional General Managers, and Regional Directors of Admissions to develop training updates that improve admissions performance and other training needs
  • Provides detailed communication and data analysis to CRC Admissions Leadership, tracking progress pre and post training experience
  • Interfaces with Admissions leaders to uncover Admissions representative performance improvement needs through needs and root cause analysis, explore potential interventions, and implement learning and development strategies to address deficiencies and reinforce strengths
  • Supports Regional Directors of Admissions in determining performance intervention needs for Directors of Admissions by observing team trainings hosted by Directors of Admissions, observing Admissions Representative coaching sessions, and assisting Directors of Admissions in identification of the root cause of performance issues
  • Ensures that all training material and content are compliant by working with Campus Resource Center Admissions Leadership and Compliance Resources

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