The Financial Services Help Center Analyst provides timely and compliant support for Delta Education students and staff, in addition to management information systems (i.e., CampusVue, FA Estimate Tool, SharePoint, Broadleaf. etc.),specifically in the area of financial aid and student accounts. He/She analyzes and manages a variety of complicated issues and tasks and applies analytical expertise and creativity to resolve them in a timely manner. This position provides technical support for CampusVue's financial aid and student accounts modules and related processes, procedures,policies, and projects. The Financial Services Help Center Analyst serves as a subject matter expert to help streamline and automate financial aid and student account activities and workflows, while ensuring adherence to government regulations and service level agreements.
Associate degree In technology related field
1·2 years packaging, certification, verification, disbursements, R2T4, and/or student accounting experience
1·2 years administration experience with CampusVue and/or combination of CampusVue and other applications
1·2 years of business analysis experience with a focus on CampusVue's financial services modules
Project management experience
Application management experience In a complex multi·site educational setting
Experience supporting business applications In a client server environment
Knowledge, Skills and Abilities:
I. Supports Financial Aid and Student Accounts Modules and Tools
II. Respond To Support Requests From Student and Staff
Responds to questions from students via phone, email, and/or CRM systems, ensuring final resolution or escalation as appropriate.
Maintains service level agreements while providing a high degree of customer centric service.
III. Supports Financial Services Policy, Procedure, & Process
IV. Participates in CampusVue Enhancement Projects