Delta Career Education Corporation

Analyst FS Help Center

Req #
2017-6634
US-AZ-Tempe
Category
Financial Aid
Shared Services
Job Status
Full Time

Overview

The Financial Services Help Center Analyst provides timely and compliant support for Delta Education students and staff, in addition to management information systems (i.e., CampusVue, FA Estimate Tool, SharePoint, Broadleaf. etc.),specifically in the area of financial aid and student accounts. He/She analyzes and manages a variety of complicated issues and tasks and applies analytical expertise and creativity to resolve them in a timely manner. This position provides technical support for CampusVue's financial aid and student accounts modules and related processes, procedures,policies, and projects. The Financial Services Help Center Analyst serves as a subject matter expert to help streamline and automate financial aid and student account activities and workflows, while ensuring adherence to government regulations and service level agreements.

Qualifications

Experience Required:

  • Minimum:

Associate degree In technology related field

1·2 years packaging, certification, verification, disbursements, R2T4, and/or student accounting experience

1·2 years administration experience with CampusVue and/or combination of CampusVue and other applications

  • Preferred:

Bachelor's degree

1·2 years of business analysis experience with a focus on CampusVue's financial services modules

Project management experience

Application management experience In a complex multi·site educational setting

Experience supporting business applications In a client server environment

Knowledge, Skills and Abilities:

  • Ability to manage internal relationships at all organizational levels effectively
  • Excellent presentation, technical writing, and training skills
  • Excellent customer relations and support service
  • Detail oriented

Responsibilities

I.    Supports Financial Aid and Student Accounts Modules and Tools

  • Assists In the development of training for users of CampusVue's Financial Aid module, FA Estimate Tool, EdConnect, SharePoint, Broadleaf, and other applications to optimize performance and productivity.
  • Works with project managers, user groups, and IT Business Analysts to solve business problems and enhance functionality.
  • Develops and maintains problem analysis and resolution techniques.
  • Analyzes user Issues and provides recommendations to improve business performance. 

II.   Respond To Support Requests From Student and Staff

  • Responds to Inquiries and requests from users to ensure prompt resolution of application functionality and process related Issues.
  • Responds to questions from students via phone, email, and/or CRM systems, ensuring final resolution or escalation as appropriate.

  • Maintains service level agreements while providing a high degree of customer centric service.

 

III.   Supports Financial Services Policy, Procedure, & Process

  • Maintains and improves knowledge of financial services policies and procedures as determined by federal, state, and other agency regulations and Delta policy to better serve internal and external customers.
  • Works directly with the Financial Services Help Center Manager, other analysts within the department, and IT Business Analysts to discuss opportunities for process improvement in relation to the CampusVue system and financial services functions (e.g., Title IV administration and reporting, tracking of 90-10 requirements, R2T4 calculations, student accounting, etc.).
  • Proactive in uncovering ineffective and/or non-compliant policy and procedure

 

IV. Participates in CampusVue Enhancement Projects

  • Gathers and analyzes business stakeholder requirements to determine feasibility of feature functionality relative to objectives.
  • Translates requirements into business processes and a configured system.
  • Creates and executes test scripts to ensure new functionality works as planned.

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