The Centralized Financial Services Officer assists in the collection of documentation for financial aid applications along with answering questions via inbound/outbound calls and emails for both new and continuing students regarding their funding. Reporting into the Director of Centralized Packaging, the Centralized Financial Services Officer is responsible for the submission of completed Financial Aid files for review and approval. In addition, the Centralized Financial Services Officer is available to assist and support Campuses directly with questions in the event clarification is needed for students.
⁻ Associate’s Degree in Finance, Accounting or similar field, or equivalent work experience
- 2 years’ experience within Financial Services
⁻ Bachelor’s Degree
⁻ 2 years’ experience with Federal Title IV programs and administration
⁻ 3 years of experience in finance or similar field in a post-secondary institution
⁻ 1 year experience using Accounting software such as Great Plains
⁻ 1 year experience using CampusVue
Knowledge, Skills, and Abilities:
• Customer service oriented
• Critical thinker with effective problem solving skills
• Attention to detail
• Ability to multi-task
• Ability to prioritize and resolve issues quickly
• Ability to process multiple types of information and make judgments about moving from one task to another based on priority/importance
• Superior verbal and written communication skills
• Knowledge of Microsoft Office programs
• Knowledge of database programs (CampusVue preferred)
I. Provides Impeccable Customer Service & Administrative Support
• Answers student inquiries via all forms of communication (i.e. email, inbound and outbound calls, etc.) encompassing a multitude of areas such as; Title IV funding, campus based aid, VA funding, verification, payment plans, state grants and other financial aid questions.
• Ensures any documentation received is notated in CampusVue and scanned into ImageNow.
• Prepares and maintains student financial aid files.
• Ensures accuracy of student financial aid documents.
• Verifies student eligibility for Title IV funding.
• Ensure timely submission of students financial aid file upon completion of required documentation.
• Ensure students understanding of the responsibilities and obligations tied to Student Loan Repayment.
• Assist students in the completion of the Master Promissory Note and Entrance Counseling.
II. Reporting and Student File Analysis
• Analyzes outstanding submission reports (e.g., Daily Submission Report, Outstanding Repack Report, High Balance Report, Potential Graduate Report etc.) on a weekly basis to keep student files current and properly maintained.
• Reviews problematic student accounts with Centralized Packaging Team Lead/ Director of Centralized Packaging to determine the best course of action for resolution.
• Maintains and reconciles State Grant bank accounts as needed to ensure records of account balances remain accurate.
• Contacts students with outstanding missing documents and takes necessary action(s) needed to submit student file.
• Issues financial clearances at key points in the student lifecycle (e.g., registration, class starts, graduation, etc.) to ensure only students who are in good standing are granted access to continue.
• Makes recommendations for those students not qualifying for financial clearance.
III. Student Engagement
• Review FAFSA process and answers student questions as needed.
• Upon completion of the FAFSA provided the student with an overview of the Financial Aid process and potential requirements by the student regarding document submission.
• Review cost of attendance and tentative financial aid awards with student; this process includes review monthly payment arrangements if applicable.
• Schedule follow-up appointments with students to complete packaging process, answer student inquiries, and provides copies of financial paperwork to students.
• Accesses NSLDS to review prior loan/grant funding information and stores electronic copy within students file.
• Process Parent-Plus-Credit-Check.
• Completes all necessary verification items if the student was selected.
• Completed packaging in Broadleaf for enrolled students once a validated ISIR is on file.
IV. Support Ground Campus Staff
• Ensure accuracy of notes within Campus Vue to ensure needed documents from the student are known by Campus Admissions and Finance Staff.
• Provide weekly updates via teleconference on the status for both new and continuing student file submissions.