The Student Resource Coordinator is responsible for working with students, administrators, faculty, and staff at all levels to assist in the implementation of strategies to promote student success. He/she serves as the liaison between students taking online classes, the local campus, and the host institution(s) in the consortium agreement relationship. He/she facilitates the success of students who engage in online learning by providing guidance, support, and tutoring to students. The Student Resource Coordinator is also responsible for providing library, reference, and support services to students and faculty. He/she manages operations for the library/learning resource center on campus and collecting data on the library/LRC usage. Additionally, he/she examines issues and concerns, participates in a dialog of problem-solving with students and the community, and provides direct support services to students. The Student Resource Coordinator provides student referrals to outside counseling and support services to remove barriers to degree completion. Overall, he/she oversees the activities directly related to student success and retention.
⁻ Bachelor’s Degree from an accredited institution in Education, Psychology, Library Services, Liberal Arts, Social Sciences or other job-related field (unless Master’s Degree required by state or accrediting bodies for library support)
⁻ Two years teaching experience or academic or student services administrative experience
⁻ Experienced with one or more online delivery platforms as an instructor or student
⁻ Complete the online training course within 15 calendars days of assuming the position.
Knowledge, Skills, and Abilities Required:
- Excellent communication, project management, conceptual, and analytical skills
- Demonstrated ability to deconstruct academic process and to map work flow
- Ability to multi-task and prioritize in a fast paced environment
- Excellent interpersonal skills and oral and written communication skills
- History of cross-functional and multi-level collaboration
⁻ Master’s Degree in Education, Psychology, Library Services, Liberal Arts, Social Sciences or
other job-related field
Knowledge, Skills, and Abilities Preferred:
Demonstrated knowledge and experience in management of:
Manages processes and serves as the liaison for ground students engaged in online learning
Supports ground students who engage in online learning and ensures campus distance education compliance
Promotes library services
Ensures Library/LRC coverage during all hours of operation.
Provides support services to students
Participates in campus retention activities and manages online course retention for ground students taking online courses
Completes required training and participates in required meetings/trainings