Delta Career Education Corporation

Contact Center Representative

Req #
2017-6311
US-AZ-Tempe
Category
Administrative/Clerical
Delta Contact Call Center - Tempe
Job Status
Full Time

Overview

The Contact Center Representative responds to telephone inquiries about the company's products and services.  He/She consistently provides customers with exceptional customer service.  This position maintains a working knowledge of products and services supported by the Contact Center.  He/She provides information and responds to customer inquiries and requests in a timely manner. 

Qualifications

Experience Required:

  • Minimum:

⁻           High School Diploma or equivalent

⁻           Experience working with customers

  • Preferred:

⁻           Associate’s Degree

⁻           1-3 years experience in customer service or a contact center

 

Knowledge, Skills, and Abilities:

  • Intermediate knowledge of Word, Excel, PowerPoint, Outlook, and internet navigation
  • Detail oriented
  • Actively listens to customers and responds appropriately
  • Ability to identify problems and seek solutions
  • Maintains professionalism
  • Time management skills with the ability to multi-task
  • Demonstrated ability to communicate effectively verbally and in writing with peers, co-workers, and various levels of customers

Responsibilities

       Supports the Contact Center

  • Completing call logs and reports to ensure thorough documentation.
  • Obtains customer information (e.g., name, address, payment method, etc.) to fulfill orders.
  • Completes transactions and enters orders accurately into the system.
  • Schedules appointments for sales representatives to meet with prospective customers and for customers to attend sales presentations.
  • Performs other duties as assigned.

       Interfaces with Customers and Staff

  • Responds to customer requests and inquiries via inbound calls, emails, and live chat systems.
  • Documents details of all interactions with customers, complaints, and actions taken to maintain appropriate data.
  • Assesses customer’s needs to recommend appropriate products and/or services.
  • Provides customers with product and service information to increase sales and customer satisfaction.
  • Schedules appointments with customers to tour the campus and provide them with career information.
  • Interfaces with the Contact Center Manager, Admissions staff, peers, co-workers, and customers.

 

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