The Contact Center Representative responds to telephone inquiries about the company's products and services. He/She consistently provides customers with exceptional customer service. This position maintains a working knowledge of products and services supported by the Contact Center. He/She provides information and responds to customer inquiries and requests in a timely manner.
⁻ High School Diploma or equivalent
⁻ Experience working with customers
⁻ Associate’s Degree
⁻ 1-3 years experience in customer service or a contact center
Knowledge, Skills, and Abilities:
Supports the Contact Center
Interfaces with Customers and Staff