Delta Career Education Corporation

Academic Advisor/Tutor

Req #
2017-6215
US-AZ-Tempe
Category
Academics/Education
Miller-Motte ONLA AZ
Job Status
Full Time

Overview

Students who elect to enroll in programs delivered by Delta schools represent diversity in age, gender, culture, socio-economic background, prior learning experience and college readiness. While instructors serve as the primary point of contact with students regarding activities within a defined course, the academic advisor provides academic support across the program of study. The advisor is critical to the continuity of academic support between and across courses as the student progresses through his/her program of study, developing career-related competencies and confidence in him/herself as a learner with the completion of every activity, assignment, assessment, course and term.

 

Barriers to the academic success of each student may be identified through the admissions process, as a result of performance within a course, or through self-identification. Academic advisors serve as one of the multiple escalation paths triggered by the Instructor, the Program Director and/or the Student Support Coordinator, depending upon the need of the student.

 

The academic advisor is able to converse with the student regarding a particular course and its contribution to the development of pre-requisite knowledge for subsequent courses as well as the achievement of learning objectives and development of competencies required for the career outcomes associated with the program of study.  The academic advisor is able to work with the student to problem-solve issues related to academic success, including development of study skills, time management skills, asking the instructor for assistance, navigation of the virtual learning environment, and participation in group projects.  Additionally, the academic advisor is skilled in providing fundamental academic support in mathematics, writing, and other areas of high-need that help with student progression.

 

This position requires working closely with administrators, faculty, staff, and students at all levels to ensure retention strategies are effectively maximized to retain students.  He/She supports the Academic Department by monitoring student attendance by instructor, academic course, and program, as well as monitoring overall campus retention.  Additionally, he/she examines issues and concerns, participates in a dialog of problem-solving with students and the community, and provides direct support services to students.  The Academic Advisor provides student referrals to outside counseling and support services to remove barriers to degree completion.

Qualifications

Required:

  • Bachelor’s Degree
  • 3 years of experience in academic instruction in a post-secondary environment
  • Minimum of one year of experience in academic instruction in an online environment

 

Preferred:

  • Previous experience as a Program Director or Director of Education
  • Previous experience as an academic advisor

 

 

Knowledge, Skills, and Abilities:

 

  • Ability and desire to embrace the school’s mission.
  • Superior verbal and written communication skills.
  • Ability to show sensitivity to the needs and requirements of adult learners.
  • Ability to academically support and advise students from first term through graduation.
  • Willingness to embrace technology as a vehicle for instructional delivery, visibility to student engagement and academic performance and communication.
  • Interpersonal relationship skills necessary for positive interactions with students, program directors, student support coordinators and faculty.
  • Knowledge and understanding of programs of study being delivered and associated career outcomes.
  • Competent in basic mathematical functions and writing skills.
  • Ability and willingness to access and utilize virtual library resources.
  • Ability to inspire students to the highest level of achievement in preparation for meeting employer expectations.
  • Excellent presentation skills and ability to present ideas effectively to individuals or groups.
  • Ability to tailor presentations to suit the needs and characteristics of the audience.
  • Interpersonal relationship skills necessary for positive interactions with students, alumni, faculty and employers.
  • Ability to work as an integral member of a team, demonstrate leadership qualities and have the skills and knowledge to manage a project.
  • Ability to develop, implement and promote academic support services and supportive learning resources.
  • Excellent organizational skills.
  • Ability to establish and maintain effective and cooperative working relationships essential to the position
  • Knowledge of Microsoft Office programs.

Responsibilities

Key Responsibilities


I.     Proactively Identifies Students Who May Require Academic Assistance

  • Utilizes entrance assessment data to identify potential academic challenges by student
  • Collaborates with Student Support Coordinators to identify academic challenges by student
  • Communicates with Program Directors regarding student challenges 
  • Interacts with Instructors regarding student academic challenges

 

II.    Provides intrusive advising in response to student risk data collection and analysis

  • Contacts students who have been identified as potentially at risk due to academic related issues and non-academic barriers
  • Develops relationship with student to facilitate connectivity with the campus and to support the development of student confidence in ability to learn and achieve academic success
  • Provides fundamental academic support in mathematics and writing as needed
  • Provides basic technical support to students with difficulties navigating the virtual classroom
  • Aids students in development of action plans to improve upon study skills, time management skills
  • Advises students on process for requesting support from instructors
  • Director students to virtual academic resources, virtual library resources and tutoring services as appropriate
  • Assists students with community resources and outreach

 

III.     Exhibits responsiveness to student requests for assistance

  • Responds to student questions regarding the program of study
  • Demonstrates knowledge of career outcomes associated with programs of study supported
  • Displays ability to navigate the virtual learning environment
  • Assists students with development of study skills and time management skills
  • Provides academic support related to math and writing assignments and activities

 

IV.     Activates escalation path on student issues outside of scope

  • Demonstrates awareness of and refers to library resources and centralized, virtual library services
  • Directs students with subject matter related questions to the appropriate Program Director/Lead Instructor
  • Refers students with non-academic issues to contact Student Support Coordinators 
  • Facilitates resolution of technology issues by referring students to IT Technical Support

 

V.  Adheres to data collection, documentation and quality control policies and procedures

  • Completes required documentation of each session held with each student
  • Accesses Student Information System to review data input from various sources to understand student situation holistically
  • Runs reports to determine trends in student issues, frequency by course, instructor and program
  • Alerts Director of Academic Operations – Online/Director of Student Services of emerging trends in student issues

 

VI.  Contributes to the development of solutions for re-occurring issues

  • Identifies re-occurring academic issues 
  • Proposes/develops solutions that can be consistently applied or recommended
  • Serves as a liaison to department and College committees to exchange information on issues related to academic success.
  • Collaborates with Director of Academic Operations – Online/Director of Student Services on communication of policies/procedures/solutions

 

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